Terms of Service

Last updated: 10 October 2026

These terms are an agreement between AI Lab (bnbcloudservices.com, "we") and the business that creates an account ("you"). By creating an account or using the dashboard you accept them.

1. The service

AI Lab provides an AI agent that answers your customers on the channels you connect (WhatsApp, Facebook Messenger, Instagram, website chat and post comments) and a dashboard for chats, orders, customers, reports and broadcasts. Which features you can use depends on your plan.

2. Your account

• Give true details when you sign up and keep them up to date.
• You are responsible for everyone you add to your team and for keeping logins private.
• One person may create at most 3 businesses without contacting us.

3. Plans, bills and payment

• Plans are paid monthly in Pakistani rupees. The first month is paid before your account starts; until then only Billing and Help & support are open.
• After that, a bill is made each month and must be paid by its due date, by card (Safepay) or bank transfer with the payment proof.
• If a bill stays unpaid, services can pause a few days after the due date and start again as soon as the payment is received.
• Monthly limits (for example AI replies or broadcast messages) are part of your plan. When a limit is used up, that service stops until the next month unless the limit is raised.
• Messages that Meta charges for (for example broadcasts and other template messages) are only sent when switched on for your business, and are billed at the price shown.
• Payments already made are not refunded for a month that has started, except where the law requires it.
• A sign-up whose first bill is not paid within 30 days is removed.

4. Your responsibilities

• Follow WhatsApp's, Facebook's and Instagram's own terms and policies, including Meta's rules on business messaging.
• Only send marketing messages to people who agreed to receive them, and stop when they ask.
• Do not use AI Lab for anything illegal, misleading, abusive or spam, or to sell goods that are not allowed.
• Keep the information the AI agent uses (prices, menu, timings, policies) correct. The AI agent answers from what you enter.
• You own your business information and your customers' data and decide how it is used; we process it for you as described in the Privacy Policy.

5. The AI agent

The AI agent can make mistakes. Check important orders and payments yourself; the AI reads payment screenshots but cannot see your bank account. You can take over any chat at any time. We are not responsible for a loss caused by an AI reply that your team did not check.

6. Availability

We work to keep AI Lab running all the time, but it depends on other services (Meta, AI model providers, hosting, payment providers) and may sometimes be slow or unavailable. We may change or improve features.

7. Ending the service

• You can stop at any time by telling us through Help & support.
• We may put an account on hold or close it if bills are unpaid or these terms or Meta's policies are broken.
• After an account is closed, its data is moved to a Trash and later removed, as described in the Privacy Policy.

8. Limits on liability

To the extent the law allows, AI Lab is provided "as is", and our total responsibility for any claim is limited to the fees you paid us in the 3 months before the claim. We are not responsible for lost profit or indirect losses.

9. Changes to these terms

We may update these terms. We will change the date above and tell account holders in the dashboard about important changes. Using AI Lab after that means you accept the new terms.

10. Law

These terms are governed by the laws of Pakistan.

11. Contact

Email Service@bnbcloudservices.com, or open Help & support in the dashboard.